SHIPPING POLICY

Your order will be shipped from the Sloane Mercer Studio, in Corpus Christi, Texas, based on the service selected at checkout. We ship exclusively with UPS. Standard shipping is UPS Ground. UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air may be arranged at an additional charge, subject to availability. We also offer local pickup and delivery within a certain radius.

In-stock merchandise will ship same day, if ordered before 2pm CST. Anything ordered after 2pm CST will ship next business day. Read product descriptions carefully, if there are some shipping parameters outside of this standard they will be noted in the description of the product. Not all products will ship together as a result.  

Custom orders generally ship within 10-14 business days of your order, depending on revisions required. If your product listing or a confirmed production option specifies a different timeframe, that timeframe applies. Production time and shipping transit time are separate.

Delivery timing depends on the UPS service selected and your destination. Shipping transit time begins after your order is completed and handed to UPS.

We make every attempt to ship your order as quickly as possible, but we cannot guarantee delivery time due to weather delays, or general carrier delays (which we are seeing more and more.)  If an item is out of stock, back ordered or shipping from an alternate warehouse, we will contact you to let you know ETA and give you the option to cancel. 

Ordering for an event? Please contact info@sloanemercer.com before purchasing if you need your order by a specific date. We can confirm production availability and the shipping service needed.

Rush production is subject to availability and must be confirmed before ordering. A rush production option does not include expedited shipping. Same-day shipment is available only when expressly confirmed for your order.

Required Signature

Deliveries to residential addresses typically do not require a signature, however, in the event that one is required and no one is available to sign, the carrier will follow their respective procedures. If you are expecting a delivery from SLOANE MERCER and have requested signature upon delivery, then you will also have been provided a tracking number. It is your responsibility to track your package and ensure that you get it should delivery be attempted when you are not home. Check carrier policies for timelines and delivery practices.

Email Confirmation

Once your order has been shipped, you will receive an email and depending on shipping service, a tracking number will be included.  If you have any questions or would like to speak with someone concerning your order, please call us at (512) 599-2202 during store business hours T-F 10 - 6:00 and Sat 9 - 5:30.

Any updates to this policy will be delivered by email to all registered customers.